At BotPilot Multi What (a product of SDS-SOFT, NIT 901.100.011) we respect your right to have your personal data deleted. This page explains how to do it and what happens afterwards.
1. If you have an account: from the App itself
This is the direct route and you do not need to write to anyone. In the App, go to
- Your account → Delete my account.
Once you confirm, your lines are closed and deletion is scheduled. You have five (5) days to change your mind: within that period you can get the account back simply by signing in again. After the five days, deletion is final and cannot be undone.
Cancel the subscription in the store as well. Deleting the account does not by itself cancel a recurring charge taken out in the App Store or Google Play: that is done from your account settings in that store, and it is what stops the next charge.
2. In writing, for anyone
If you do not have an account — for example, if you wrote to a business that uses Multi What — or you would rather ask in writing, you can do so by any of these means:
- Email: write to info@botpilot.co with the subject “Data deletion request”.
- Phone or WhatsApp: +57 304 221 2222.
So that we can find your data and deal with your request, tell us:
- The phone number you wrote from.
- The name of the business you were talking to, if you remember it.
- What you want deleted: all of your information or only part of it.
3. What gets deleted
Depending on the scope of your request, we delete:
- Your phone number and your profile name.
- The content of your conversations — text, images, voice notes, videos and documents — and their date, time and delivery data.
- Your contact record, its notes and its labels.
- If the request comes from an account holder: their access details, profile picture, sessions, team and the history of all their lines.
4. Deadlines
- If you delete your account from the App: after five (5) days, automatically.
- If you ask in writing: within a maximum of thirty (30) calendar days, and we confirm once it is done.
- Any backups that might contain it are overwritten on their normal cycles and, at the latest, within the following ninety (90) days.
5. If you wrote to a business that uses Multi What
That business is the Controller of that conversation and Multi What acts as the Processor handling it on their behalf. You can address your request directly to that business or to us: if you write to us, we will handle it together with them.
6. What we cannot delete
We will keep whatever the law requires us to keep — for example, accounting or tax obligations, or dealing with a claim — only for as long and for the purpose the rule demands, after which it is securely erased. If part of your data stays for this reason, we tell you when we confirm the deletion.
The messages you sent are still on the other person’s phone and in your own WhatsApp: that is not in our systems and we cannot erase it.
7. Contact
Any doubts about this process? Write to us at info@botpilot.co or call +57 304 221 2222. You can also read our Privacy Policy.